Don Mar Policies
Don Mar Guarantee
Don Mar strives to provide our customers with quality products. We value your opinions and suggestions. Please contact our office if we may better serve you in any way.
Delivery Orders
Truck delivery orders require a $100.00 minimum order for delivery within our designated delivery area.
Orders must be placed by 1:00 PM the day prior to your scheduled delivery.
Pickup Orders
Customers may pick up orders at our locations during business hours
Please contact our office in advance to place your order before arriving.
Fax Orders
Don Mar accepts faxed orders during regular business hours:
Monday – Friday, 9:00 AM – 4:00 PM.
UPS
UPS orders are processed and sent out within 24 hours of ordering (Please allow additional time for large quantity orders). Don Mar is not responsible for damage occurring during UPS shipping.The following restrictions apply for UPS orders:
Restrictions for UPS orders:
- Glass will not be shipped UPS (With the exception of Plexi Glass)
- When ordering 1-14 matboards, 4 sheets of foam board are required for packing at an additional charge to the customer.
- Matboards sizes over 32×40 will not be shipped.
- Customer is responsible for all UPS charges.
- A service charge of $2.50 will be added to UPS orders under $15.00
Credit Procedure
- New accounts are automatically placed on C.O.D. (Cash on Delivery).
- To open a credit account, you must complete a credit application.
- The first three substantial orders will be delivered C.O.D. while the credit review is in progress.
- The requested credit amount will be reviewed and determined based on the information provided.
- The review process typically takes three (3) weeks.
Return Policy
If an item received is damaged or incorrect, please contact our office to arrange for a Don Mar delivery truck pickup and credit issuance.
- Return packaging requirements:
◦ All returned items must be repackaged as they were received. Improperly packaged items will not qualify for credit. - Claims must be made within five (5) business days of receiving merchandise.
- A return authorization number must be issued before returning an item.
- Please inspect frames for defects or size errors before assembly.
- No credit will be issued for merchandise that has been cut or resized.
Back Orders
- Don Mar does not automatically reorder out-of-stock items.
- Customers must reorder any out-of-stock item they wish to purchase.
- Don Mar uses a 1/8″ allowance when chopping moulding, unless otherwise specified.
Pricing Changes
Due to unexpected manufacturer increases, all prices are subject to change without prior notice.
Restocking Fee
Any unused item returned to Don Mar (with prior approval) will be subject to a 10% restocking fee.
MES
Don Mar will only be responsible for damaged or lost items up to $50.00 per order.
Any loss exceeding $50.00 will be the responsibility of the customer.
Privacy Policy
01. Information We Collect
When you use our website to place orders, Don Mar may collect the following information:
- Personal Information: Name, email address, phone number, billing and shipping addresses.
- Account Information: Usernames, order history, and payment preferences.
- Transaction Information: Details about purchases and payments.
- Device and Browsing Information: IP address, browser type, and device details.
02. How We Use Your Information
- To process and fulfill orders placed on our website.
- To communicate with customers about orders, promotions, or service updates.
- To enhance user experience, including troubleshooting and website improvements.
- To comply with legal and financial regulations.
03. Data Security
- We use secure encryption and industry-standard security measures to protect user information.
- If any payment options are made available on this site, they will be processed with the highest level of security and encryption to protect customer data.
04. Sharing of Information
We do not sell or rent customer data. However, we may share necessary information with:
- Shipping Providers (e.g., UPS) to deliver orders.
- Payment Processors to handle transactions securely.
- Legal Authorities if required for compliance with regulations.
05. Cookie Policy
- Our website may use cookies to enhance user experience and store preferences.
- Users can modify cookie settings in their browser at any time.
06. User Rights
- Customers may request access, modification, or deletion of their personal data.
- To make a request, please visit our Contact Us page.
07. Policy Updates
- Don Mar may update this privacy policy periodically. Any changes will be posted on this page.
For further inquiries regarding our policies, please contact Don Mar’s customer service team.